“Excellent service”
“Skilled people and clear communication”
“Stable product quality”
“Fast response and meeting delivery times”
“Customer support is absolutely TOP quality”
These are some of the comments in our latest customer satisfaction surveys, and we are ecstatic about the results 👏
Our customers’ satisfaction and loyalty are not goals – they´re necessary for our business. And how fortunate we are to be appreciated by them.
➝ When asked about overall satisfaction, our Recombinant Insulin customers scored 95 on a 0-100 scale, slightly improving from previous results.
➝ Our average NPS score across all areas was 70. Going on a scale from -100 to 100, we are very proud.
➝ Questions about our most valuable resource – our employees – scored an average of 92 out of 100.
Thank you to all our customers, distributors and stakeholders for your feedback and support. We couldn´t do it without you!
