“Even though we are on the other side of the world, we receive prompt and very helpful responses”. This is the latest response to our NPS, which we have used since 2014 to measure and follow our customer’s satisfaction.
With our headquarter located in Denmark and customers located worldwide, they depend on a quick reply from their contact persons. From Customer Support to Supply Chain and Regulatory Affairs.
“Everyone is efficient, helpful and responsive to our questions and requests. We are appreciative of all they do to make our experience so positive. The product is the primary reason we sought out the relationship, and the service is why we seek to keep it as our primary source.”
Our yearly NPS score in 2020 was 83 (on a scale of -100 to 100). 83% of the responses were promoters. 17% were passives. No detractors.
We are very proud of the result and our customer’s willingness to recommend us. And we will, of course, do our very best to keep our customers satisfied – both at our headquarter in Denmark and at our affiliates in Singapore and the US.